Get in Touch With Us

Use this page to contact the Non Gamstop Casinos editorial team about a correction, a question on one of our guides or a suggestion. It also explains what we can and cannot help with, because some problems need to go to the casino or a regulator instead.

Disclosure: sampatton.co.uk may earn commission if you use some of the links on our site. Commercial relationships do not decide how casinos are ranked or reviewed, and we do not accept payment for position.

How to reach the editorial team

No email address or contact form has been supplied for this page, so we have not printed one here. Please use the contact method shown in the site header or footer. If a form or address is published there, that is the one to use. We would rather point you to a working channel than invent one.

A clear message gets a faster answer. Where you can, include:

1. The page address or title of the guide you are asking about
2. What you read, and what you think is wrong, unclear or missing
3. Where you found a better source, such as a regulator notice or the casino's published terms
4. The date you saw the information, as bonus terms and payment options change

What we can help with

• Corrections: an outdated bonus figure, a changed payment option or an unclear explanation of wagering requirements. Our facts were last checked on 30 September 2026, and we would like to hear when something has moved on.
• Questions about our guides: how to read a bonus, what KYC checks involve or how we approach reviews.
• Suggestions: topics you would like covered, such as withdrawal limits, game contribution or sports betting terms.
• Business or editorial enquiries: tell us who you are and what you propose. Please note that an enquiry does not change how a casino is assessed.

What we cannot do

We are an independent information site, not a casino, and we do not run any of the brands we write about. That has practical consequences:

• We cannot see your casino account, release a withdrawal, reverse a bonus decision or reopen a closed account.
• We cannot act as your representative in a dispute, and we cannot promise any outcome.
• We cannot remove you from GAMSTOP or shorten an exclusion period. Those decisions sit with the scheme, and exclusions are designed to be hard to undo.

If you have a problem with a casino

Start with the casino's own customer support, and keep a record of everything. Save screenshots of the bonus terms as they appeared when you accepted them, your transaction history and any chat or email replies.

1. Write to the casino's support and state the problem, the dates and the amounts in pounds sterling.
2. Ask for its formal complaints procedure if the first reply does not resolve it. Reputable operators publish one and give a timeframe.
3. Check which regulator licenses the operator, and whether it offers an independent dispute service. Many overseas licences offer far less recourse than a UK Gambling Commission licence, and some offer none that is easy to use.

Withdrawal delays are often linked to identity verification or source-of-funds checks, or to bonus terms such as wagering and cashout limits. Re-read those terms before assuming a fault. Our guide to trusted non GamStop casinos for UK players explains what to look at before you sign up.

Support if gambling is causing you harm

If gambling is affecting your money, relationships or mood, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. BeGambleAware also provides information and signposting. Both are free and confidential.

Tools that can help include deposit and loss limits, self-exclusion and gambling blocking software. GAMSTOP covers sites licensed in Great Britain and does not apply to casinos licensed elsewhere. If you have excluded yourself, consider keeping that protection in place. Gambling should never be treated as a way to earn money or fix money worries. If debt is worrying you, free debt advice services can help.

What to expect after you write

We read the messages we receive, and we do not publish a guaranteed response time because none has been supplied. Corrections that we can verify against an official or casino source are prioritised. If we cannot verify a claim, we may leave the page unchanged and say so. Messages that are only about a personal casino dispute may be answered with signposting rather than a review.

Before you write: a quick self-check

Thank you for helping keep the information here accurate. You must be 18 or over to gamble, and the choice to do so carries risk.